Auza.Net’s trainees attended a session on the basics of tactical troubleshooting yesterday, May
7 at the company’s main office. The speaker, U.S. – based Mr. Noel Temena lectured on the
topic via Skype.
Mr. Noel Temena is from the company Isolation IQ, also known as fault isolation intelligence.
This company measures tactical troubleshooting efficiency and mastery, and their ratings are
given to technical analysts and members of S.W.A.T. Teams who deal with technical issues and
outages.
The discussion revolved around how to isolate the problem among various possible faults
involved in the IT industry from hardware to software, and eventually finding the solution in a
quick and efficient manner.
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